Follow Through Articles

What to do When You Make a Mistake at Work

by Rob | March 27, 2023 | Communication, Follow Through, Leadership, Problem Solving | 0 Comments

As engineers, we are people who solve problems and design things for a function or purpose. We’re relied upon to make sound decisions for the good of the customer and our company. With these duties, it’s inevitable that somewhere along the way you’ll make a bad...

How to Deal with Angry Customers

by Rob | November 22, 2022 | Communication, Customer Service, Follow Through, Leadership, Problem Solving | 0 Comments

Engineers tend to think that since they chose a technical career that they don’t need to deal with customers much, but this typically isn’t the case. Most jobs deal with people on some level and really everyone can be viewed as a customer if you think about it....

How to Deal with Angry Customers

Nov 22, 2022 | Communication, Customer Service, Follow Through, Leadership, Problem Solving | 0 Comments

Engineers tend to think that since they chose a technical career that they don’t need to deal with customers...

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